Guide to Patient Voice reports

With Patient Voice, you’ll have access to a range of reports designed to help you understand how your clinic is performing, both right now and over time.

Here’s what you can explore:

• Insights Dashboard: Get a clear overview of your survey results, spot trends, and see suggested next steps to guide your decisions.
• Questions Report: View average scores for each survey question and category, helping you spot where responses are consistently high or low
• Heatmap Report: See how responses vary across demographic groups, making it easier to uncover hidden strengths and opportunities for improvement.
• Over Time Report: Track changes in survey scores over time to spot trends and measure progress, ideal for ongoing surveys like Patient Voice.
• Text Analysis Report: Quickly make sense of free‑text responses with automatic sentiment, topic, and sensitive issue analysis for actionable insights.
• Participation Report: Monitor survey participation rates to fine‑tune your engagement and awareness strategies.

How to view results for a specific practitioner

You can view results for a specific practitioner by applying filters.

Here's how to do it:

1. Select My surveys.
2. Find the survey whose results you want to view and select View Results.
3. Select a report, like the Questions or Text Analysis Report.
4. Select Apply filters at the top right. Then select Demographics and select the category that contains your practitioners. For example, it might be called Clinic Practitioner or Provider Name, then choose whose results you want to view and select See results.

You will now be viewing results specifically for that practitioner.

View results across all practitioners

You can use the Heatmap to view practitioner results across a clinic(s). Each column represents a practitioner and their scores. Only scores for Agree-Disagree scale questions are shown.

To generate this report:

1. Select My surveys.
2. Find the survey whose results you want to view and select View Results.
3. Select the Heatmap Report.
4. Choose the demographic from the dropdown, which contains the list of your practitioners. For example, you might have called it something like Clinic Practitioner or Provider Name.

You'll now be viewing a heatmap showing scores across all practitioners.

This report shouldn't be used to compare scores between practitioners. Instead, it's a tool to help clinics identify patterns and opportunities for improvement.