Functionalities for specific use cases
Overview
Some platform capabilities are not generally available to all customers and are instead controlled through feature flags. These features are designed to support specific customer scenarios or use cases and may not behave exactly the same as similar generally available features. They may also have functional limitations or reduced reporting compatibility.
If you believe one of these features may help your workflow, please contact the Customer Success team. They will help determine if the feature is appropriate for your scenario, enable it if required, and explain how it works.
Available functionalities
1. Language selection page for respondents
What it does
Displays a language or locale selection page at the beginning of a survey, allowing respondents to choose their preferred language before starting.
Best used for
- Multi-language survey deployments
- Global or regional survey audience
2. Radio buttons for scale questions
What it does
Replaces emoji scale questions with radio button selections for easier visual selection.
Best used for
- When emoji-based scale questions need to be presented as radio button selections instead of visual emoji scales.
3. Free text response translation
What it does
Provides AI-powered translation of open-text responses within reporting and comment analysis.
Best used for
- Multi-language feedback analysis
- Global customer or employee feedback programs
Limitations
- Only supported for languages listed in supported translation configurations
- Translation accuracy depends on language support and context
4. Matrix question
What it does
Allows survey creators to build matrix/grid questions containing multiple related sub-questions under one question structure.
Best used for
- Evaluating multiple attributes across the same scale
- Compact questionnaire design
Limitations
- Not supported in benchmarking reports
5. Kiosk mode for public link surveys
What it does
Provides a simplified survey experience designed for shared devices such as tablets or kiosks.
Best used for
- On-site feedback collection
- Event or location-based feedback surveys
- Shared or public survey devices
6. Three point scale question
What it does
Introduces a 3-point scale option with neutral and opt-out selections.
Limitations
- Not supported in benchmarking reports
7. Five point scale question
What it does
Introduces a 5-point Likert scale variation.
Limitations
- Not supported in benchmarking reports
8. Images and YouTube video in survey welcome message
What it does
Allows embedding images or YouTube videos in survey welcome message.
Limitations
- Restricted to welcome and thank-you screens only
9. Dynamic demographic variables in survey communications
What it does
Enables personalisation of communications using demographic placeholders.
10. Multiple choice skip logic
Multiple choice skip logic lets you route respondents to different follow-up questions based on the option they select in a multiple choice question. This keeps surveys shorter and more relevant by only showing questions that apply to each respondent.
When to use it
- Screening respondents - for example, only asking people leader questions to those who identify as people leaders
- Branching by role, team, or experience so each group sees a tailored set of questions
- Skipping whole sections that are not relevant based on an earlier answer
How it works
For a multiple choice question, each answer option can be configured to:
- Jump to a specific later question
- Skip one or more following questions
- End the survey early
Respondents only see the path that matches their selection. In your reports and exports, skipped questions appear as blank for those respondents, which is expected.
11. Ranking Scale Questions
What it does
Ranking questions ask participants to put a set of options in order of preference, from most to least preferred (rank 1 is their top choice).
When you create the question you choose:
- how many options they rank, using Number to rank (for example 3), and
- whether they rank Exactly that many, or Up to that many.
You can add between 2 and 20 options, and optionally randomise the order they are shown in.
Results appear in the Questions report as an ordered list, from the highest to the lowest ranked option overall. Each option has two views:
- Percent: an overall score for each option, shown as a bar.
- Breakdown: how many participants placed that option at each rank.
Best used for
Understanding priorities and preferences: for example ranking the values that matter most, the benefits people care about, or which initiatives to focus on first, where a single rating or a pick-one doesn't capture the order of preference.
Limitations
Ranking results are shown in the Questions report, the Compare Questions report, AI Insights, and Excel exports. They are not currently shown in:
- the Over Time, Benchmark, Alignment and Heatmap reports,
- PDF and PowerPoint exports
How to create a ranking question
- On the Questions step, add a custom question and choose Ranking as the question type.
- Set Number to rank, for example 3.
- Choose Exactly (participants must rank that many) or Up to (participants can rank up to that many).
- Add your options under Add your options. You can add between 2 and 20 options.
- Optionally turn on Randomise options so the order is shuffled for each participant.
